Shipping policy

Shipping and Delivery Policy

Last updated: October 14, 2026

Thank you for shopping with Cheddar Art! Below you will find information about order processing, available delivery methods, and shipping costs.

1. Order Processing

Orders are generally processed within 1 business day, excluding weekends and public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available for your chosen delivery method.

2. Shipping Costs Within Poland

We offer the following shipping rates for deliveries within Poland:

  • Parcel locker or pickup point: 15 PLN

  • Courier delivery: 20 PLN

  • Free shipping on orders over 99 PLN

Free shipping applies to orders with a total value exceeding 99 PLN.

3. International Shipping Costs

We also ship orders to selected countries outside Poland.

  • Standard international shipping: 30 PLN

  • Free international shipping on orders over 200 PLN

Available delivery methods and carriers depend on the destination country and will be displayed during checkout.

4. Available Shipping Carriers

Depending on your delivery address and service availability, you may be able to choose from the following carriers:

  • InPost

  • DHL

  • DPD

  • ORLEN Paczka

  • Poczta Polska

  • FedEx

Depending on the carrier and destination, courier delivery or delivery to a parcel locker or pickup point may be available. The final available options will be displayed during checkout.

5. Delivery Times

Delivery times depend on the selected shipping method, carrier, and destination. Any delivery estimates shown during checkout are indicative and are not guaranteed delivery dates.

Delays may occur due to weather conditions, carrier operations, customs procedures, or other circumstances beyond our control.

6. Order Tracking

After your order has been shipped, you will receive a shipping confirmation email with tracking information, if provided by the selected service.

Please note that it may take some time for tracking information to appear or update in the carrier's system.

7. Customs, Taxes, and Import Fees

Orders shipped to countries outside the European Union may be subject to customs duties, import taxes, VAT, or additional fees charged by the carrier.

If these charges apply and have not been collected at checkout, the recipient may be responsible for paying them in accordance with the regulations of the destination country.

Customs procedures may also affect delivery times.

8. Delivery Address Accuracy

Please check your delivery address carefully before placing your order. If you notice an error, contact us as soon as possible.

The possibility of changing a delivery address depends on the stage of order processing and the carrier's rules.

9. Lost, Damaged, or Delayed Shipments

If your shipment does not arrive, arrives damaged, or experiences delivery problems, please contact us. We will help investigate the situation and determine the next steps.

10. Order Changes and Cancellations

If you wish to change or cancel your order, please contact us as soon as possible. Changes may be possible before the order is shipped.

Once the parcel has been handed over to the carrier, the options for making changes may be limited.

Nothing in this policy limits your consumer rights under applicable law.

11. Shipping Destinations

We currently ship to the following countries:

Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, the United Kingdom, and the United States.

Availability of delivery to a specific country can be checked during checkout.

12. Contact Us

Have questions about delivery, shipping costs, or your order status? Please contact us:

Email: info@cheddarart.com

Thank you for shopping with Cheddar Art!